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Managed Services

HPA can provide Managed Services for the end to end management of assets. Using ServiceNow as a system tool for all managed services requirements, it seamlessly completes all tasks whilst allowing us to do what we do best – provide solutions to our clients. The Service Portal learns how to treat your requests through workflow analytics and provides you with a database of Knowledge Base Learnings at your fingertips.

Services Included

    • Supply of Install Devices
    • Supply of Replacement Devices
    • Asset Management
    • Imaging & Data Migration Services
    • Asset Test & Tagging
    • Delivery & Logistics Management
    • Onsite Installation Services
    • Warranty & Fault management
    • Decommission Service
    • Data Sanitation Management
    • Training & Reporting

     

    HPA’s managed services model revolves around 4 key aspects, Strategic alignment, IT services, Flexibility and Customer focus.

    Strategic Alignment:

    HPA believes that the successful delivery of IT services is founded in aligning the IT strategy of an organisation to the business strategy or business plan. Our established methodology delivers a platform of processes and procedures for delivering IT strategy, support and services. Because HPA provide, supply, install, service and maintain all products internally, ranging from Workstations on wheels right down to Label printers, we can work with our business partners on long term goals.

    IT Services:

    HPA’s core business is providing goods and services to Healthcare Facilities. With a focus on technology, we come from a position of strength and experience in providing advice and services for the management and support of IT environments.

    Flexibility:

    HPA works with clients to customise support based on the immediate and future requirements of the facility. We provide regular preventative maintenance, remote support services, priority support escalation, and project services as required. Our clients have direct access to their allocated support representatives providing an immediate local and flexible support service.

    Customer Focus:

    We are proud to have our dedicated Customer Service Teams based in both our Victorian and Sydney offices who are committed to providing an outstanding level of service and a positive experience for our customers. The team consists of highly trained and motivated individuals who are passionate about customer service and are dedicated to continued growth and development to ensure they always provide you with excellent service.